Published 11 September 2026. Version 1.0. Contractual terms take effect through the applicable agreement mechanism.
Contact
Email support@peztechsoftware.co.uk. Include Triage Helper version, browser, time and time zone, the short on-screen message and minimal reproduction steps.
We aim to respond within two business days. This is a response target, not a guaranteed service level or resolution deadline.
Safe troubleshooting
- Check that your Freshservice access and configured workspace IDs are correct.
- Clear search and group/reason filters if expected rows are missing.
- Refresh once and wait for the scan to finish. Respect any displayed cooldown.
- Review coverage and incomplete-evidence notices before relying on the list.
- Use Freshservice's supported authorisation process if prompted.
Do not send passwords, OAuth credentials, tokens, full API responses, private notes or unredacted customer data. Share only a redacted screenshot if needed. Do not change tickets or reinstall repeatedly as a troubleshooting shortcut.
Scope
Support covers installation, settings, documented behaviour, reproducible defects and accessibility. Customers retain responsibility for access, workspace configuration and ticket decisions. Freshworks operates its platform and Marketplace. See installation and use, privacy, security and terms.