Help with PezTech Software apps

Contact support

For product support, email support@peztechsoftware.co.uk and include the app name, a description of the issue and any relevant error message.

For the complete Bulk Approvals scope and service targets, read the Bulk Approvals for JSM Support Policy. Work Next users can use the Freshservice Work Next support and troubleshooting guide.

Response targets

We target an initial response within two business days.

We aim to resolve most issues within five business days where reasonably possible and where the matter is within PezTech Software's control. Complex defects and issues dependent on Atlassian may take longer. Customers will receive reasonable updates where appropriate.

These timings are service targets, not guaranteed contractual service levels. Critical app-wide defects and security or privacy issues are prioritised as soon as practicable.

Freshservice Work Next has a product-specific Support Policy: we aim to respond within two business days, with no fixed support hours or resolution SLA.

What product support covers

• Installation guidance and app configuration
• Product behaviour and bug reports
• Accessibility issues
• Bulk Approvals for JSM licensing issues

Outside standard product support

• General Jira or JSM administration
• Customer workflow design or consultancy
• Atlassian account administration or platform outages
• Unsupported third-party configurations

Keep support email safe

Do not include passwords, credentials, API tokens, unnecessary personal information, Jira request or approval content, or sensitive custom-field values. If investigation needs additional information, support will explain what is appropriate to share.