Who it is for
JSM portal approvers
Authenticated approvers who regularly have several native Jira Service Management requests waiting for their decision.
Bulk Approvals for JSM
Jira Service Management app
Bulk Approvals for JSM
Bulk approvals without replacing JSM approvals.
Coming soonPreparing for Atlassian Marketplace
The problem
Repeated one-by-one approval work
Common approval decisions can require opening and working through requests individually even when the same approver is responsible for several.
The outcome
One focused approval workspace
Review useful context, select up to 25 approvals, confirm the exact batch and see a result for each request while Jira remains authoritative.
Work through approvals in one place
Jira Service Management portal customers may have several native requests waiting for their approval, while the normal customer experience requires them to work through those requests individually.
Bulk Approvals gives an authenticated JSM portal approver one focused place to review and action the approvals already awaiting their decision.
Faster
Review and decide multiple pending approvals together.
More context
See enough request information to make common decisions without opening every request.
Still native JSM
Existing Jira permissions, workflows, approval rules and audit history remain authoritative.
Useful context, clear actions
Review what is waiting
See the request key, summary, requester, request type and submitted date for native approvals awaiting your decision.
Find the right requests
Search by request key, summary or requester, then select individual approvals or all visible matches when 25 or fewer are shown.
Approve or decline in bulk
Select up to 25 approvals, review the exact confirmation, then submit an Approve or Decline decision.
Understand every result
See confirmed successes, stale or failed items, unattempted items, and outcomes that could not be confirmed. Each is handled safely before the view reconciles against Jira's current state.
Decision context without opening every request
A project administrator can configure up to three suitable fields per request type so approvers can see useful decision information in the focused view. Examples might include Cost, Supplier or Department; these are illustrations rather than guaranteed built-in fields.
The native Jira request remains one click away whenever an approver needs more detail.
Native JSM remains in control
Your JSM approvals. Just easier to work through.
Bulk Approvals improves the approval experience without replacing Jira Service Management's native approval engine.
Jira remains authoritative for request visibility, approval authorisation, approval state, workflow behaviour, final workflow transitions, native audit history and attribution to the signed-in approver.
In a multi-approver workflow, the app records the current user's native approval decision. That decision does not necessarily move the request to a final workflow-approved state.
See it in action
From pending approvals to clear results.
A 34-second recording of the real app, using fictional demo requests. Review context, select requests and confirm a native Jira approval batch.
Read the video transcript
Reviewing Jira requests one at a time can be repetitive.
Bulk Approvals brings pending approvals together, with useful decision context.
Search the list, select requests, then approve or decline them together.
Before anything changes, review exactly what you're about to submit.
Bulk Approvals for Jira Service Management. Less repetitive work, using Jira's native approval process.
The recording shows three requests selected, a confirmation before submission, then processing and reconciled results after Jira refreshes. A native approval decision does not necessarily complete every workflow.
Screenshots show separate synthetic examples, not additional steps from the recorded batch. Select an image to inspect its original size. The app is preparing for Atlassian Marketplace and is not publicly available yet.
Safe, understandable batch behaviour
- A maximum of 25 approvals can be selected in one batch.
- The exact action and selected requests are confirmed before submission.
- Each approval is processed independently, so one stale or invalid item does not undo successful decisions on other requests.
- The view refreshes against Jira after processing.
- Uncertain outcomes are not blindly retried; Jira remains the final source of truth.
Privacy-conscious Forge architecture
PezTech Software does not operate an external backend or database containing your Jira Service Management request or approval data. Request and approval information is processed within Atlassian's platform and is not copied to PezTech Software infrastructure.
Platform
Built on Atlassian Forge, with native approval actions remaining in Jira.
App storage
App configuration metadata uses Atlassian-hosted Forge storage. Request, approval, context, search, selection and result state is transient.
External services
No PezTech-hosted Jira request or approval database, and no external PezTech analytics or telemetry receiving Jira request data.
Authentication
Uses the signed-in Jira user and does not require a customer personal access token or API token.
The app does process customer-visible Jira and JSM information to provide its functionality. The distinction is that this information is not copied into a separate PezTech-operated Jira-data backend.
Simple Marketplace pricing planned
Simple Atlassian Marketplace pricing is planned, including a free 1–10 user tier. Paid tiers above 10 users will follow a low-cost utility model. Full pricing will be published when the app launches.
This is the current commercial direction and is not yet an available Marketplace offer.
Access, support and resources
Coming soon
Preparing for Atlassian Marketplace
The app is in release preparation and has not launched on Atlassian Marketplace. Installation, trial and final pricing links will be added only when they are real.
- Product documentation
- Support Policy
- Privacy Notice
- Security approach
- Provider-Specific Terms
- Customer DPA
- Marketplace listingAvailable after launch
- Install, trial and pricingAvailable after launch
For help with Bulk Approvals for JSM, email support@peztechsoftware.co.uk. Initial responses are targeted within two business days.